Universal Fiction Concepts

Illustration of multiple concept ideas for digital interventions to mitigate harms affecting claimants in the digital by default Universal Credit welfare benefit system, imagined following the first stage of data collection interviews with claimants and advisors. The three QR codes on the poster link to PDFs comprising the complete descriptions of all the concepts (8.7 MB), the narrative fiction short story (4.6 MB), and speculative scenario documents (15.2 MB) of the four selected concepts used in the subsequent interviews and surveys with claimants.