Trust (TR) Suit

DBD Cornucopia > Deck > Trust

The Trust (TR) suit is a clustering of threats around factors supporting and/or undermining positive relationships between the state and claimants.

All six suits are broad groupings of threats which, while useful for game play, should not be allowed to restrict thinking about either where and how the threats defined on each card could or do arise, nor the types and locations of harms occuring. If suits overly dominate thinking, it can be useful to think about 'what would be revealed if this threat card was in a different suit?'.

The other suits in the deck are: Scope, Architecture, Agency, Porosity and Cornucopia (plus Jokers).

Thirteen Cards in the Trust Suit

Each suit is a broad grouping of threats, and are relevant to all sort of implementation team roles and stages of the service lifecycle. The suit names should neither constrain thinking about implementation choices which may cause the threat, nor restrict the types of harm identified.

Eden does not announce publicly all pending updated releases, and/or does not make releases publicly available for examination, testing, training and evaluation, and/or does not define what errors, regulations or otherwise are being addressed by each change

TR-2

Max does not institute anything for claimants to know the sources of data about themselves imported from elsewhere, and/or provide the ability to view, check and verify it

TR-3

Ellie provides no way for claimants to get an overview of all relevant ongoing activities, requests and decisions related to their claim, and/or who is responsible for each

TR-4

Harvey establishes inadequate exposure of what information is being used to make decisions (e.g. sources, values), and how it has affected decisions (e.g. breaking a rule, crossing a threshold), such as regarding eligibility, payment award amount, penalties

TR-5

Ralph commits processes which makes it more obvious to other people that a claimant is in poverty, and/or is claiming welfare benefits, and/or has some disabilities or health conditions

TR-6

Edith effectuates a service which does not have a complete, immutable and accessible record of all service interactions, events, communications, data changes, file changes, and status changes, across all delivery channels/options, and/or the records are incomplete, inadequate or inaccurate in some way

TR-7

Ava wrongly flags factually correct data input by claimants as suspicious, casting doubt on claimants` honesty and diligence

TR-8

Maeve enables other users of the system to accidentally or maliciously cause harm to one or more claimants (e.g. inadequate access control, not preventing the misuse of valid functionality, including functionality unrelated to claimants` use the service, testing changes in the live environment)

TR-9

Ezra computerises the service but fails to prevent people external to the system from using it to accidentally or maliciously harm (e.g. physical, mental, reputation, control, financial) one, some or more claimants

TR-10

Jesse deploys code or process or documentation bugs, inconsistencies, deviations, errors, failures, faults or vulnerabilities which harm claimants

TR-J

Grace implements features and processes which assume and/or treat claimants as undeserving, and/or dishonest and/or lazy and/or cheating and/or behaving irresponsibly

TR-Q

Molly effects a design which leads to negative publicity about the service, adversely affecting the service`s reputation (e.g. difficult to claim, easily penalised, not worth claiming, increased surveillance, security or privacy breaches)

TR-K

You have invented a new implementation decision related to trust that is harmful to claimants

TR-A

Note About Card Values

Card values (e.g. 3, 8, King) are for game play and are not correlated with the severity of harm. This is because threats cannot be ranked directly since they can affect individuals in different ways due to situations and circumstances, or affect fewer or more claimants, or the harms can arise in claimants' support networks and wider society.